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Optimal Performance LogoOptimal Performance

Client Experience Coordinator

Wichita, Kansas•Part-time
$15 - $19 hourly
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About the Job
OPTIMAL PERFORMANCE
Client Experience Coordinator

ABOUT US

At Optimal Performance, we help high-achieving individuals look better, feel better, and perform at a higher level — without sacrificing their lifestyle.

Our environment blends:
  •  Performance coaching & personal training
  •  Nutrition & Lifestyle coaching
  • Optimal Recovery & Contrast Therapy

We serve athletes and busy professionals who value results, consistency, and a premium experience.
Every interaction matters — and the client experience is everything.

THE ROLE
As a Client Experience Coordinator, you are responsible for creating, managing, and elevating the entire client journey — from the moment someone walks in the door to the moment they leave.

This role is not just administrative. You will:
  • Set the tone for the environment.
  • Ensure seamless operations.
  • Lead systems that deliver a consistent, high-level experience every time.

Position Type:
  • Part-time 
  • Full-time 
  • Part-time with opportunity to grow into full-time 
  • Pay starts at $15-19 depending on experience & skill level, with opportunity for bonuses and growth to leadership roles.

WHAT YOU’LL DO:
Deliver a Premium Client Experience:
  • Greet every client with energy, professionalism, and warmth.
  • Learn client names, preferences, and goals.
  • Create an environment where clients feel welcomed, valued, and taken care of.
  • Maintain a calm, organized, and elevated front-of-house presence.
Own the Optimal Recovery Experience:
  • Guide clients through check-in for Optimal Recovery sessions (contrast therapy rooms with sauna & cold plunge)
  • Ensure clients understand: 
    • Their session type (30 vs 60 min)
    • Basic protocol flow
    • Locker room and shower expectations 
  • Manage room scheduling and flow to ensure sessions run on time
  • Oversee room turnover between sessions, including: 
    • Cleanliness and sanitation
    • Resetting supplies (towels, water, etc.)
    • Ensuring rooms are fully prepared for the next client

This role ensures every recovery session feels intentional, clean, and premium.

Lead Systems & Organization:
  • Help build and refine systems that improve: 
    • Client flow 
    • Scheduling efficiency 
    • Check-in/check-out experience 
  • Maintain accurate client records and visit logs.
  • Manage scheduling, bookings, and account updates.
  • Process payments and memberships.

Support Daily Operations:
  • Answer phones, texts, and client inquiries with professionalism.
  • Assist with tours and onboarding new clients.
  • Prepare spaces for training sessions or recovery use.
  • Support team members and leadership as needed.

Support Growth & Community:
  • Assist with client communication and retention efforts.
  • Support social media or marketing initiatives as needed.
  • Help create a positive, team-first culture.

WHO YOU ARE
You are organized, personable, and take pride in creating an exceptional experience.

You:
  • Bring positive energy and professionalism to every interaction.
  • Are highly organized and detail-oriented.
  • Take ownership of your role and environment.
  • Anticipate needs before they arise.
  • Communicate clearly and confidently.
  • Thrive in a fast-paced, team environment.
  • Care about delivering a high-level client experience consistently.

REQUIREMENTS:
  • Prior experience in customer service, hospitality, or front desk roles.
  • Strong communication (written and verbal).
  • Excellent organizational and time management skills.
  • Comfortable with scheduling systems and basic technology.
  • Ability to multitask and stay composed under pressure.
  • Team-oriented mindset.

BONUS (NOT REQUIRED, BUT A PLUS):
  • Experience in fitness, wellness, or recovery environments.
  • Familiarity with booking software or CRM systems.
  • Interest in health, fitness, or client experience systems.
  • Experience supporting social media or marketing.

WHY OPTIMAL PERFORMANCE:
  • Be part of a high-performing, growth-focused team.
  • Play a key role in shaping the client experience and brand standard.
  • Opportunity to grow into operations, management, or leadership roles.
  • Work in an environment focused on health, performance, and impact.

OUR STANDARD
We don’t aim for “good service.”

We aim for:
  • Seamless experiences.
  • Clean, organized environments.
  • Clients who feel known and valued.
  • Consistency at a high level.

APPLY IF…

You want to:
  • Be the person who sets the tone for the entire client experience.
  • Take ownership of systems, organization, and flow.
  • Be part of a team that values excellence and consistency.
  • Help create an environment where clients want to come back.
About Optimal Performance
At Optimal Performance, we individuals look better, feel better, and perform at a higher level — without sacrificing their lifestyle.

We are more than a gym. We are a coaching and recovery system built to support real, sustainable results.

Our services combine:

- Strength and performance coaching
- Nutrition and lifestyle guidance
- Optimal Recovery

We work with athletes and busy professionals who want to improve their health, energy, and confidence in a way that fits their real life.

We don’t believe in quick fixes. We believe in systems, consistency, and long-term results.
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