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OPTIMAL PERFORMANCE

Client Care Specialist

ABOUT US:

At Optimal Performance, we help high-achieving individuals look better, feel better, and perform at a higher level — without sacrificing their lifestyle.

Our environment blends:

Performance coaching & personal training.
Nutrition & Lifestyle coaching.
Optimal Recovery & Contrast Therapy.

We serve athletes and busy professionals who value results, consistency, and a premium experience. Every interaction matters — and the client experience is everything.

THE ROLE:

As a Client Experience Coordinator, you are responsible for creating, managing, and elevating the entire client journey — from the moment someone walks in the door to the moment they leave.

This role is not just administrative. You will:

Set the tone for the environment.
Ensure seamless operations.
Lead systems that deliver a consistent, high-level experience every time.

Position Type:

Part-time.
Full-time.
Part-time with opportunity to grow into full-time.
Pay starts at $15 - $25 depending on experience & skill level, with opportunity for bonuses and growth to leadership roles.

WHAT YOU’LL DO:

Deliver a Premium Client Experience:

Greet every client with energy, professionalism, and warmth.
Learn client names, preferences, and goals.
Create an environment where clients feel welcomed, valued, and taken care of.
Maintain a calm, organized, and elevated front-of-house presence.

Own the Optimal Recovery Experience:

Guide clients through check-in for Optimal Recovery sessions (contrast therapy rooms with sauna & cold plunge).
Ensure clients understand:
- Their session type (30 vs 60 min).
- Basic protocol flow.
- Locker room and shower expectations .
Manage room scheduling and flow to ensure sessions run on time.
Oversee room turnover between sessions, including:
- Cleanliness and sanitation.
- Resetting supplies (towels, water, etc.).
- Ensuring rooms are fully prepared for the next client.

This role ensures every recovery session feels intentional, clean, and premium.

Lead Systems & Organization:

Help build and refine systems that improve:
- Client flow.
- Scheduling efficiency.
- Check-in/check-out experience.
Maintain accurate client records and visit logs.
Manage scheduling, bookings, and account updates.
Process payments and memberships.

Support Daily Operations:

Answer phones, texts, and client inquiries with professionalism.
Assist with tours and onboarding new clients.
Prepare spaces for training sessions or recovery use.
Support team members and leadership as needed.

Support Growth & Community:

Assist with client communication and retention efforts.
Manage and maintain sales pipeline to hit growth goals.
Support social media or marketing initiatives.
Help create a positive, team-first culture.

WHO YOU ARE:

You are organized, personable, and take pride in creating an exceptional experience.

You:

Bring positive energy and professionalism to every interaction.
Are highly organized and detail-oriented.
Take ownership of your role, growth goals and environment.
Anticipate needs before they arise.
Communicate clearly and confidently.
Thrive in a fast-paced, team environment.
Care about delivering a high-level client experience consistently.
Are comfortable creating and managing sales pipeline and experience.

REQUIREMENTS:

Prior experience in customer service, hospitality, or front desk roles.
Strong communication (written and verbal).
Excellent organizational and time management skills.
Comfortable with scheduling systems and basic technology.
Ability to manage sales pipeline and convert leads to sales.
Ability to multitask and stay composed under pressure.
Team-oriented mindset.

BONUS (NOT REQUIRED, BUT A PLUS):

Social media/marketing campaign experience.
Experience in fitness, wellness, or recovery environments.
Familiarity with booking software or CRM systems.
Interest in health, fitness, or client experience systems.
Experience supporting social media or marketing.

WHY OPTIMAL PERFORMANCE:

Be part of a high-performing, growth-focused team.
Play a key role in shaping the client experience and brand standard.
Opportunity to grow into operations, management, or leadership roles.
Work in an environment focused on health, performance, and impact.

OUR STANDARD: We don’t aim for “good service.”

We aim for:

Seamless experiences.
Clean, organized environments.
Clients who feel known and valued.
Consistency at a high level.

APPLY IF…

You want to:

Be the person who sets the tone for the entire client experience.
Take ownership of systems, organization, and flow.
Be part of a team that values excellence and consistency.
Help create an environment where clients want to come back.

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