[{"_1":2,"_110":-5,"_111":-5},"loaderData",{"_3":4,"_19":20,"_60":61,"_107":108},"root",{"_5":6},"datadog",{"_7":8,"_9":10,"_11":12,"_13":14,"_15":16,"_17":18},"applicationId","6d97ed13-a4be-42c5-8535-b3e0e4ee06f5","clientToken","pubd501689bae075770f1aabaddd9759d39","service","betterteam-sites","env","production","version","8be94236b4a68f4ba3e7fd223bdef2c710f1861c","sessionReplaySampleRate",2,"routes/CareersLayout",{"_21":22,"_23":24,"_25":-5,"_26":-5,"_27":28,"_29":-5,"_30":31,"_32":33,"_34":35,"_36":37,"_38":39,"_40":41,"_42":43,"_44":45,"_46":45,"_47":48,"_49":50,"_51":39,"_52":53},"website","www.opteamfit.com","validTo",["D",1777603824000],"trialUntil","manualTrialExpiration","verifiedAt",["D",1645649675842],"trustLevel","companyId","298331","companyName","Optimal Performance","companyDescription","At Optimal Performance, we individuals look better, feel better, and perform at a higher level — without sacrificing their lifestyle.\n\nWe are more than a gym. We are a coaching and recovery system built to support real, sustainable results.\n\nOur services combine:\n\n- Strength and performance coaching\n- Nutrition and lifestyle guidance\n- Optimal Recovery\n\nWe work with athletes and busy professionals who want to improve their health, energy, and confidence in a way that fits their real life.\n\nWe don’t believe in quick fixes. We believe in systems, consistency, and long-term results.","fontStyle","Montserrat","isManagerLoggedIn",false,"logoUrl","https://betterteam-app-uploads.storage.googleapis.com/Launch%20screen%20background-f74031ad-34a0-4feb-9456-4a7a9c676b34.jpg","backgroundColor","#ffffff","borderColor","#06f062","buttonColor","linkColor","#2480dc","textColor","#404040","onlyShowLogo","pageSections",[54,55,56,57,58,59],"Jobs","About","Why","Values","Culture","People","careers-job-layout",{"_62":63,"_32":33},"job",{"_64":65,"_66":67,"_68":69,"_70":69,"_71":72,"_73":74,"_75":76,"_77":39,"_78":79,"_80":81,"_82":-5,"_83":84,"_97":98},"uuid","aa6c6cf2-7d76-4b0b-9cd1-a8cf0de8a3a2","title","Client Experience Coordinator","encodedSlug","client-experience-coordinator","slug","type","Parttime","description","

OPTIMAL PERFORMANCE

Client Experience Coordinator

ABOUT US

At Optimal Performance, we help high-achieving individuals look better, feel better, and perform at a higher level — without sacrificing their lifestyle.

Our environment blends:

Performance coaching & personal training
Nutrition & Lifestyle coaching
Optimal Recovery & Contrast Therapy

We serve athletes and busy professionals who value results, consistency, and a premium experience.
Every interaction matters — and the client experience is everything.

THE ROLE

As a Client Experience Coordinator, you are responsible for creating, managing, and elevating the entire client journey — from the moment someone walks in the door to the moment they leave.

This role is not just administrative. You will:

Set the tone for the environment.
Ensure seamless operations.
Lead systems that deliver a consistent, high-level experience every time.

Position Type:

Part-time
Full-time
Part-time with opportunity to grow into full-time
Pay starts at $15-19 depending on experience & skill level, with opportunity for bonuses and growth to leadership roles.

WHAT YOU’LL DO:

Deliver a Premium Client Experience:

Greet every client with energy, professionalism, and warmth.
Learn client names, preferences, and goals.
Create an environment where clients feel welcomed, valued, and taken care of.
Maintain a calm, organized, and elevated front-of-house presence.

Own the Optimal Recovery Experience:

Guide clients through check-in for Optimal Recovery sessions (contrast therapy rooms with sauna & cold plunge)
Ensure clients understand:
- Their session type (30 vs 60 min)
- Basic protocol flow
- Locker room and shower expectations
Manage room scheduling and flow to ensure sessions run on time
Oversee room turnover between sessions, including:
- Cleanliness and sanitation
- Resetting supplies (towels, water, etc.)
- Ensuring rooms are fully prepared for the next client

This role ensures every recovery session feels intentional, clean, and premium.

Lead Systems & Organization:

Help build and refine systems that improve:
- Client flow
- Scheduling efficiency
- Check-in/check-out experience
Maintain accurate client records and visit logs.
Manage scheduling, bookings, and account updates.
Process payments and memberships.

Support Daily Operations:

Answer phones, texts, and client inquiries with professionalism.
Assist with tours and onboarding new clients.
Prepare spaces for training sessions or recovery use.
Support team members and leadership as needed.

Support Growth & Community:

Assist with client communication and retention efforts.
Support social media or marketing initiatives as needed.
Help create a positive, team-first culture.

WHO YOU ARE

You are organized, personable, and take pride in creating an exceptional experience.

You:

Bring positive energy and professionalism to every interaction.
Are highly organized and detail-oriented.
Take ownership of your role and environment.
Anticipate needs before they arise.
Communicate clearly and confidently.
Thrive in a fast-paced, team environment.
Care about delivering a high-level client experience consistently.

REQUIREMENTS:

Prior experience in customer service, hospitality, or front desk roles.
Strong communication (written and verbal).
Excellent organizational and time management skills.
Comfortable with scheduling systems and basic technology.
Ability to multitask and stay composed under pressure.
Team-oriented mindset.

BONUS (NOT REQUIRED, BUT A PLUS):

Experience in fitness, wellness, or recovery environments.
Familiarity with booking software or CRM systems.
Interest in health, fitness, or client experience systems.
Experience supporting social media or marketing.

WHY OPTIMAL PERFORMANCE:

Be part of a high-performing, growth-focused team.
Play a key role in shaping the client experience and brand standard.
Opportunity to grow into operations, management, or leadership roles.
Work in an environment focused on health, performance, and impact.

OUR STANDARD

We don’t aim for “good service.”

We aim for:

Seamless experiences.
Clean, organized environments.
Clients who feel known and valued.
Consistency at a high level.

APPLY IF…

You want to:

Be the person who sets the tone for the entire client experience.
Take ownership of systems, organization, and flow.
Be part of a team that values excellence and consistency.
Help create an environment where clients want to come back.

","datePosted","2026-04-01T04:05:37.900273Z","isRemote","isApproved",true,"sourcedPostingId","c39c39b9-0b6a-4727-85cb-355e4e27dbab","requisitionId","location",{"_85":86,"_87":88,"_89":90,"_91":92,"_93":94,"_95":96},"city","Wichita","state","Kansas","country","US","streetAddress","11444 E Central Ave","postcode","67206","rawLocation","11444 E Central Ave, Wichita, KS 67206, USA","salary",{"_99":100,"_101":102,"_103":104,"_105":106},"currency","USD","payPeriod","Hourly","minValue",15,"maxValue",19,"routes/CareersJobApplyStandardPage",{"_109":-5},"errorMessage","actionData","errors"]

Apply for Client Experience Coordinator at Optimal Performance